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  • hello@farmcitypets.com.au
  • 24 Hrs 7 Days a Week

OUR 30-DAY GUARANTEE

All products come with a Money Back Guarantee for 30 days from receipt of goods. If you are not 100% satisfied with your purchase please contact us on hello@farmcitypets.com.au to begin a return. Once we receive the item back we will issue the refund, exclusions apply please see bottom of page *


If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at hello@farmcitypets.com.au we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

We will provide a full refund in the case of damaged in transit.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@farmcitypets.com

* We will provide you with a prepaid return label (using your own packaging/packaging provided with item), to attach and return. Once we receive the item back in NEW condition we will issue a refund or credit depending on your preference. A return postage fee will apply to all credits/refunds and will be deducted from the amount refunded/credited. Refunds are issued at our discretion. Exclusions apply. Please ensure proper measuring prior to ordering, size information is provided with all products and refunds will not be issued for this reason (miscalculation of size for the space or pet).

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